International Excellence in Retail Financial Services 2012 Awards

HDFC Bank, one of largest private sector bank in the country, has won three awards at the 11th International Excellence in Retail Financial Services Awards Programme organized by 'The Asian Banker'. These include the Best Retail Bank in India Award and two product honours, the Best Bancassurance Award and the Best Risk Management Award.

The bank received the awards at The International Excellence in Retail Financial Services 2012 Awards ceremony, held in conjunction with the region’s most prestigious retail banking event, the Excellence in Retail Financial Services Convention. The ceremony was held at the Marina Bay Sands in Singapore on March 23rd 2012.

HDFC Bank was recognised as the best retail bank in India for its exceptional portfolio management, which provides the foundation of its market leadership across multiple business lines in India’s highly challenging banking landscape. One of the financial institutions in the country to offer a full-range of retail asset products, HDFC’s leading position was underlined by a 3% market share for time deposit and 6% share of CASA in the retail banking space. The bank has also successfully  aligned its operations with prudence in balancing between physical network expansion and quality asset and cost management, as well as skilful employment of technological platforms and alternative channels, all of which have contributed to its impressive performances in 2011.
 At the same time, HDFC is the private sector leader in bancassurance in life and general insurance in its home market. In 2011, it maintained its market share on this front at a commanding 65%, and its 80% persistency ratio was among the industry’s highest. The bank has also fared considerably better than its peers in maintaining strong asset quality while experiencing rapid growth against headwinds in the past few years. This was manifested in 2011 in HDFC’s delinquencies rate and CAR ratio, both among the industry’s best.

About 150 senior bankers from award-winning banks in 29 countries across the Asia Pacific, the Middle East, Central Asia and Africa attended the glittering event that recognises their efforts in bringing superior products and services to their customers.


The awards programme, administered by The Asian Banker and refereed by prominent global bankers, consultants and academics, is the most prestigious of its kind. A stringent three-month evaluation process based on a balanced and transparent scorecard used to determine the winners and the positions of various retail banks in the region is attached.




(Source: http://www.asianbankerawards.com/retailfinancial/pres/2012/TAB%20Press%20Release%20for%20Best%20Retail%20Bank%20India-Bancassurance-Risk%20management%202012-%20HDFC.pdf)



About The Asian Banker : 


The Asian Banker is the region’s most authoritative provider of strategic business intelligence to the financial services community. The Singapore-based company has offices in Singapore, Malaysia, Hong Kong and Shanghai as well as representatives in London, New York and San Francisco. It has a business model that revolves around three core business lines: publications, research services and forums.

LIST of Award Winners: 

(Courtesy:http://www.asianbankerawards.com/retailfinancial/pressrelease.php)

"The Excellence in Retail Financial Services Award Winners"

Best Retail Bank by Country 1. Africa • Kenya - Kenya Commercial Bank • Nigeria - First Bank of Nigeria • South Africa - Absa Bank • Egypt - National Bank of Egypt 2. Australia - Commonwealth Bank of Australia 3. Bangladesh - Standard Chartered Bank 4. Brunei - Baiduri Bank 5. China • Best Retail Bank - China Merchants Bank • Best Joint Stock Retail Bank - China Merchants Bank • Best City Commercial Retail Bank - Bank of Beijing • Best Foreign Retail Bank - HSBC • Best Large-scale Retail Bank - ICBC 6. The Gulf region • Bahrain - National Bank of Bahrain • Jordan - Housing Bank for Trade and Finance • Kuwait - Gulf Bank • Oman - National Bank of Oman • Qatar - Qatar National Bank • Saudi Arabia - Al Rajhi Bank • United Arab Emirates - Abu Dhabi Commercial Bank 7. Hong Kong - Standard Chartered Bank 8. India - HDFC Bank 9. Japan - Sumitomo Mitsui Banking Cooperation 10. Indonesia - Bank Central Asia 11. Korea - Shinhan Bank 12. Malaysia - Public Bank 13. Pakistan - Habib Bank 14. Philippines - Banco de Oro 15. Singapore - UOB 16. Sri Lanka - Hatton National Bank 17. Taiwan - Chinatrust 18. Thailand - Kasikornbank 19. Vietnam - Sacombank Best Retail Bank in Asia Pacific Standard Chartered Bank (Hong Kong) Best Regional Retail Business in Asia Standard Chartered Bank Best Retail Bank in Africa Absa Bank (South Africa) Best Retail Bank in Central Asia Demir Bank (Krgystan) Best Retail Bank in China China Merchants Bank Best Retail Bank in the Gulf region Abu Dhabi Commercial Bank (United Arab Emirates) Best Improved Bank in Asia Pacific, Central Asia, Africa & Gulf Region Panin Bank Most Admired Bank outside the Asia Pacific, Central Asia and Gulf region Banco Santander (Spain) Retail Banker of the Year Award Teresita T. Sy, Chairperson, BDO (Philippines)  Product and Business Awards Best Deposit Business • HSBC (Australia) Best Credit Card Management • Absa Bank (South Africa) Best Internet Banking • ICBC (China) Best Direct Bank • Rakuten Bank (Japan) Best Mobile Phone Banking Initiative • Commonwealth Bank of Australia Best Consumer Finance Business • Adira Finance (Indonesia) Best Automobile Lending • DBS (Singapore) Best Mortgage Business • Bank Negara Indonesia Best SME Banking • OCBC Bank (Singapore) Best Wealth Management • HSBC (Hong Kong) Best Bancassurance • HDFC Bank (India) Best Risk Management • HDFC Bank (India) Best Customer Relationship Management • CITIC Bank (China) Best Social Media Engagement • CIMB (Malaysia) Best Network Integration • Citibank (India) Best Retail Banking Brand • Citibank (Taiwan) Best Employee Engagement • Standard Chartered Bank (Hong Kong)